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We want you to be totally satisfied with your purchase. If this is not the case, here is how to complete a return with Cactus Cowgirl.
We do accept returns within 7 business days of delivery of your order. In order to return an item you must submit a return request by logging in here within those 7 days.
Once you are logged in, follow these instructions to complete the return process:
1. Click the order that you want to submit the return for.
2. If your order has more than one item, then select the items that you want to return.
3. Select a return reason.
4. Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label.
We do hold the right to deny any refunds if items are not in proper condition. Refunds will be issued through the original form of payment within one week after the item is received and inspected. Cactus Cowgirl Boutique does not credit original shipping charges. This will be deducted from your refund total.
All sale items are FINAL. There will be no returns, exchanges or store credit available for sale items.
Exchanges may be possible depending on stock levels, however they are not guaranteed. Please let us know via email if you are looking to make an exchange.
Items returned for refunds or exchanges must be in NEW condition. This means: unwashed, unworn, unaltered, free of stains (including makeup, deodorant, food, etc.), free of pet hair and smoke free.